Right of withdrawal

As a consumer you have the right to withdraw from your purchase within 14 days without giving any reason. For licence keys — digital content not supplied on a tangible medium — the right of withdrawal ends early once you expressly consent to immediate delivery and acknowledge the loss of the right by revealing your key (Art. 16(m), Directive 2011/83/EU). Until a key is revealed, you can withdraw and receive a full refund.

The withdrawal period is 14 days from the day of purchase. To meet the deadline, it is sufficient to send your withdrawal before the period expires.

How to withdraw online: open the link in your order confirmation email (it works without an account) or your account, and use the Return for refund function next to the licence. You will see a review screen and nothing is final until you press Confirm withdrawal. You will then receive an email acknowledgement of receipt with the full content of your declaration and its exact submission time.

Model withdrawal form (Annex I.B, Directive 2011/83/EU)

You may also withdraw using this model form, sent to us by email. Using the form is optional — the online function above is the fastest route.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

— To Arco Software, support@arcosw.com:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

Printable version

This page describes technical tools for exercising the statutory right of withdrawal. It is provided for information and is not legal advice; review your store's legal texts with a legal advisor.